Disclaimer: This is a fictional delivery policy for an imaginary equine store, created for illustrative/example purposes only. It does not represent a real business, and no order can actually be placed against it.
Order Processing
Orders placed before 2pm (Mon–Fri) are processed the same working day. Orders placed after this cut-off, or over the weekend, will be processed on the next working day.
Delivery Options
| Service | Estimated Delivery | Cost |
|---|
| Standard Delivery | 3–5 working days | £4.95 (free over £75) |
| Express Delivery | 1–2 working days | £8.95 |
| Next Working Day | Order before 2pm | £12.95 |
| Click & Collect | Ready within 2 hours | Free |
Bulky & Large Items
Feed, bedding, jumps, and other bulky items (over 30kg or oversized) are sent via a dedicated pallet courier. These items are delivered on a kerbside basis — please ensure someone is available to help bring items to their final location, as drivers are unable to carry goods beyond the vehicle.
Livery Yard & Rural Deliveries
We're happy to deliver directly to livery yards, farms, and rural addresses. Please provide clear access instructions (gate codes, postcode notes, nearest landmark) at checkout, as many rural postcodes cover a wide area. An additional 1–2 working days may apply to remote postcodes (including the Scottish Highlands, Channel Islands, and Northern Ireland).
Live & Perishable Goods
Any time-sensitive items (e.g. fresh feed supplements, treats) are dispatched using a 24-hour tracked service and require a signature on delivery.
Damaged or Missing Items
Please inspect deliveries where possible before signing. Any damage, shortages, or missing items should be reported to our customer care team within 48 hours of delivery, along with photos where applicable, so we can arrange a swift replacement or refund.
International Delivery
We currently deliver to mainland UK, Northern Ireland, and the Channel Islands. We do not offer international shipping outside the UK & ROI at this time.
Tracking
A tracking link is emailed once your order has been dispatched. For pallet deliveries, our courier partner will contact you directly to arrange a suitable delivery window.