citrequt Store Privacy Policy & Cookies
Disclaimer: This is a fictional returns policy for an imaginary equine store, created for illustrative/example purposes only. It does not represent a real business, and no order can actually be placed or returned against it.
Privacy Policy
We are committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the choices you have.
Information We Collect
- Account & order details: name, delivery and billing address, email, phone number, order history
- Payment information: processed securely by our third-party payment provider — we do not store full card details
- Website usage data: pages visited, browser type, device information, and IP address, collected via cookies and similar technologies
- Communications: any messages, returns forms, or enquiries you send us
- Marketing preferences: whether you've opted in to receive emails or promotions
How We Use Your Information
We use your data to:
- Process and deliver your orders
- Manage returns, exchanges, and customer care enquiries
- Send order confirmations and delivery updates
- Send marketing communications, where you've opted in (you can unsubscribe at any time)
- Improve our website and product range
- Prevent fraud and comply with legal obligations
Legal Basis for Processing
We process your data on the basis of: performing our contract with you (e.g. fulfilling orders), your consent (e.g. marketing emails), our legitimate business interests (e.g. improving our services), and compliance with legal obligations (e.g. tax records).
Sharing Your Information
We share personal data only where necessary, with:
- Delivery couriers and pallet carriers, to fulfil your order
- Payment processors, to handle transactions securely
- IT and email service providers, who support our systems
- Regulatory or legal authorities, where required by law
We do not sell your personal data to third parties.
Cookies
Our website uses cookies to remember your basket, improve site performance, and understand how visitors use our site. You can manage cookie preferences through your browser settings or our cookie banner.
Data Retention
We retain order and account information for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
- Request a copy of your data in a portable format
To exercise any of these rights, contact the team.
Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Children's Privacy
Our services are not directed at children, and we do not knowingly collect personal data from anyone under 16.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
Contact Us
If you have questions about this policy or how we handle your data, please contact the team.
Our Website Cookies Policy
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
There are two types of cookie you may encounter when using citrequt Store :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
*citrequt Store uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
Our Own PERSISTANT cookies
| Name |
Purpose |
Typical content |
| _Session |
This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website.
|
It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number |
Cookies set by citrequt Store website
| Name |
Purpose |
Expires |
ASP.NET_SessionId
HttpReferer
Referer
dd_object
|
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us.
|
Expires on exit |
Third party cookies
We use a number of suppliers who may also set cookies on their websites' on its behalf. citrequt Store do not control the dissemination of these cookies. You should check the third party websites for more information about these.
| Provider |
Name |
Purpose |
More Info |
| Google Analytics |
_utma
_utmb
_utmc
_utmz
|
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information.
|
Google Privacy policy
|
| Add This |
_atuvc |
The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis.
|
Add This privacy
|
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 01229 588 628 or via our contact us page link at the top of the page.